Terms & Conditions
The terms and conditions below apply to all accommodation and events booked through Peter Warehouse.
Explanation of Terms
In these terms and conditions “we” and “us” means Peter Warehouse, Moore Accommodation, Common Farm, Dunnington Common, Dunnington, York, YO19 5LS
“You” means the event organiser who has signed the Peter Warehouse booking form. You must be aware that on signing the booking form you are signing on behalf of every member of the group. If the booking form is signed on behalf of a limited company ”you” means that company.
“Event” means all aspects of a holiday booking with Peter Warehouse, be it an active, social or relaxation.Those booking by email or telephone accept Peter Warehouse Terms & Conditions, without having signed the booking form.
Booking and Payment Terms
A deposit of 25% of the total booking cost together with a signed booking form or receipt of an email is required to confirm your booking.
The balance is payable no later than 28 days before your arrival/event.
A £1.75 booking fee per person is applicable to all bookings in addition to the accommodation and event costs quoted.
We have the right at our sole discretion to refuse any booking including a group booking and to obtain the name age and gender of all members of your party at any time. We have the right to cancel your booking without compensation or refund should you not comply with any of the provisions of this Agreement. We will send you a notice, usually via email, confirming your reservation (the Confirmation) stating the checking in and out times applicable for your accommodation. It will also show the price of your holiday and any additional charges (if any).
For reservations of less than 4 weeks ahead full payment by BGC, credit or debit card is required at the time of booking.
Payments made by credit card incur a 3% additional charge. There is no charge for payments via debit cards.
If you are prevented from taking your holiday please contact Peter Warehouse at the earliest opportunity. We will do our best to assist. You may not under any circumstances transfer your booking to anyone without our consent.
All relevant prices include VAT at the current standard rate of 17.5%.
We reserve the right to increase or decrease prices in line with any change in VAT or any other duties or fees levied on your holiday.
Cancellation Policy By You
In order to provide the very best service to all of our clients the following cancellation policy is in place.We must be notified in writing of any cancellations immediately by the event organiser.
On receipt of your written cancellation the following charges will apply:
· More than 28 days before the event 25% of the total cost.
· 28-14 days before the event 50% of the total cost.
· Less than 14 days before the event 100% of the total cost.
· For individual cancellations on packages or events only, the above policy applies pro rata. However, we reserve the right to cancel the event if the change in the group size makes it impractical or uneconomical for you or us. Pro rata charges do not apply to accommodation costs.
By Us
We apply a minimum administration fee of £11.75 on all cancellations and amendments to bookings.We reserve the right to cancel any part of your accommodation or event if for any reason your safety is threatened, including adverse weather conditions. If this occurs we will make every effort to reschedule the event to another date. However, we are not obliged to give any refunds in cases of adverse weather conditions.
Refunds will not apply in the following circumstances; war or threat of war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disaster, fire, technical problems or any other occurrence beyond our control.
General Terms
From 5th January 2007 all properties are non-smoking.
You may not bring any personal shotgun or firearm to Peter Warehouse under any circumstances or for any reason whatsoever.
If you or any member of your party has restricted mobility or special needs you should telephone Peter Warehouse before making your reservation so that we can discuss and agree with you the suitability of Peter Warehouse for your party.
Peter Warehouse is not suitable for pets.
No medical facilities are available on site.
You must supervise your children and babies at all times.
We may instruct you or any member of your party to leave Peter Warehouse immediately where the maximum numbers permitted for your cottage, as indicated on your booking confirmation, have been exceeded. No compensation or refund will be payable in these circumstances. Alternatively we may accommodate those additional members in another cottage and will charge you or them the appropriate full charge for that accommodation.
We may ask you and/or members of your party to leave immediately if your conduct is considered by us to infringe our rules or is likely in our belief to impair the enjoyment or comfort or safety of other guests and/or staff.
No refunds will be given in these circumstances. We also have the right to recover from you the cost resulting from any damage to our property or that of our other guests together with any compensation we may pay to other guests as a result of the actions of you or any members of your party.
We are continually striving to improve accommodation and facilities at Peter Warehouse and to comply with any new Health & Safety legislation or other legal requirements so you may find that some facilities are temporarily closed for maintenance and/or improvement, some facilities have been altered, there is development or refurbishment work going on in certain areas of Peter Warehouse or maintenance work is undertaken in and around your cottage although in such circumstances we try to minimise any inconvenience.
We reserve the right to enter your cottage at any time for any reasonable purpose for example to make checks or carry out essential inspection maintenance works or repairs.
Peter Warehouse is located in York City Centre within a restricted vehicular access pedestrian zone (no access between 11am and 4pm) and there are no parking facilities on site. Unloading is permitted at the site outside the restricted hours. We do not accept any liability for damage to vehicles. Parking facilities off site can be pre-arranged.
Your personal belongings are your own responsibility during your holiday with us. This responsibility applies to all members of your party and their belongings. We accept no liability whatsoever for any accident, loss or damage to your property.
All our bookings are held on computer for which we hold a valid registration under the Data Protection Act.
Code of Conduct
You must conduct yourself in a courteous and polite manner at all times.
Due to the nature of many events organised by Peter Warehouse it is essential that the following rules apply;
You must listen and obey instructions given by any of our staff or contractors;they are there to make sure you have a safe and enjoyable time.
You must not interfere with any member of our staff or contractors whilst they are undertaking their duties.
When participating in any re-arranged activity, you must dress in the correct clothing and use all safety equipment as instructed.
You must use your cottage and its contents with care.
You are responsible for any and all damage caused to them.
On departure you must leave your cottage in a clean and tidy condition.
We reserve the right to charge you for any loss or damage to our property or to our contractors property both during and after your stay.
You must inform us of any medical conditions that may affect your participation in the event or during your stay.
Under no circumstances will you be allowed to participate in an activity if you are under the influence of alcohol or drugs.
Peter Warehouse reserve the right to terminate the whole holiday or any individual activity if, in our opinion the behaviour of the group or an individual is threatening the safety or enjoyment of any other persons. The group or individuals involved will not be entitled to any refund in such circumstances.
Liability
All of our events carry an element of risk and we strongly advise that you take out personal accident cover. Please ask us and we will advise you how to obtain this. If you choose not to take such cover we assume you are happy to take the risk of being uninsured.
Peter Warehouse will accept liability for the negligence of our staff causing you injury or death only to the extent that is obliged under English Law.
Peter Warehouse shall not be liable for any injury, death, loss or damage caused by other participants, nor will it be liable for any uninsured losses of your property, nor for any illness, injury or death sustained during an event or your holiday.Failure to disclose all relevant details with regards to your event/stay, could affect your refund entitlement.
The above terms and conditions are subject to management discretion.